Aside from generally populating your
event information and making sure the event is
live/public in Cvent, two fields are required
to ensure your Cvent event shows up in the
college calendar correctly.
The Salesforce integration must be enabled and
set correctly.
- Visit Integrations and choose
Salesforce
- Select 'Yes' under "Sync this event to the
Cvent Salesforce App"
- In the Configuration dropdown choose "JCB
Connection"
- In the Salesforce OAuth configuration dropdown choose "Salesforce
OAuth"
The event planner "Company" field must be
populated with the exact text string expected
by Livewhale.
In the Event Information screen, under Event Planner, fill in
the Company field with a standard,
consistent text string. This could be "CIDER,"
"CREF," "Smith Family Business," "The Statler
Hotel," or any other department or program
name, but it must be exactly the same every
time, and it must be what Livewhale
was setup to expect.
If this field is blank or populated
inconsistently the event may still show up on
Livewhale (assuming the Salesforce integration
is activated properly), but it will not be
identified as belonging to your specific unit,
and will likely not show up on your WordPress
pages. This is true even if you put your unit
name in the event title or the event
description. The “Company” field is the key
to getting the event routed to your
pages.